Student services
Make your study experience the best it can be.
UNSW College is more than just a place to prepare for university;
it is a supportive community for students from around the world and across Australia. Whether you’re new to Sydney or already familiar with the city, our range of services will help you settle in, start classes, and enjoy student life, so you can focus on making the most of this opportunity.
A supported learning journey
Achieve your academic goals
You will enjoy a personalised learning experience with individual support from dedicated and experienced teachers. You’ll have access to UNSW’s world-class facilities from day one and can join clubs and societies like Study Club to reach your potential.
Support from day one
As soon as you’re enrolled, dedicated teams are here to help you manage life at university, from advising on accommodation options and getting set up at on campus, to helping you study more effectively and looking after your health and wellbeing. And if you’re under 18, there’s a care program just for you.
Taking care of you
While study is a big part of your life here, UNSW College also helps ensure your wellbeing is supported. From adjusting to a new environment or learning style, to accessing health and support services on campus, we are here to help you feel confident and cared for throughout your studies.
- Academic support and progression
- Wellbeing support
- Life on campus - facilities
- Life on campus – health services
- Make friends and build your community
- Leadership and professional skills
- Teams to support you
Academic support and progression
Once you’ve accepted your offer and enrolled as a UNSW College student, the dedicated online Student Hub is the place to go for support on your learning journey. Here you’ll find everything you need including Orientation and program information, links to Study Club, Timetables, Academic Calendar and more. But if you need more hands-on help, you can book an appointment with one of our Academic Advisors. They’re here to support your progress, listen to your academic goals and help you get the right habits in place to achieve them.
Talk with our team about:
- Developing excellent study habits
- Managing online study
- Understanding your results
- Understanding your timetable
- Setting academic goals (like reaching your desired GPA for your degree)
- Academic standing interviews
- Academic Integrity at UNSW
- University compared with high school study
- Future study options
Wellbeing support
Personal wellbeing goes hand in hand with academic achievement. Our team of Student Support Advisors are here to help you navigate the challenges of student life, whether you’re moving away from home for the first time or juggling study alongside other responsibilities.
No issue is too big or too small, and we want you to feel assured that support is always available when you need it.
Talk with our team about:
- Adjusting to life at UNSW College and the broader community (homesickness, cultural, social or academic adjustment)
- Personal or family issues
- Financial difficulties
- Understanding UNSW College policies and procedures
- Support if you are experiencing distress
- Where to find services and resources on campus
- Requesting education adjustments if you need additional support for your studies
Life on campus - facilities
During your time at UNSW College you can immerse yourself in the full university experience – our building is across the street from UNSW Sydney’s main Kensington campus. As a UNSW College student, you have access to UNSW’s world class facilities, and you are part of an active, vibrant, and diverse student community of more than 60,000 people.
Enjoy access to a premier learning environment at the fully refurbished UNSW College campus. Designed to enhance the student experience in a bright, modern and sleek setting. The newly refurbished campus includes upgrades to the Student Common Room, Student Hub and Courtyard – featuring a student focused furniture layout, with relaxed seating, lounges and area’s for private group work or individual study.
Life on campus – health services
Your health and wellbeing is important. At UNSW College, you can easily access a range of facilities and services on campus to support your physical and mental health. This includes free, confidential consultations at UNSW Counselling and Psychological Services (CAPS).
Health services include:
- Medical clinic
- Optometrist
- Dentist
- Doctor
- Physiotherapist
- UNSW Counselling and Psychological Services (CAPS)
Make friends and build your community
One of the best things about UNSW College is the friendships and networks you’ll build. With students from many different backgrounds, there are countless opportunities to connect outside the classroom, practice your communication skills, and develop professional networks.
Join in and meet new people at:
- Conversation Club
- Study Club
- Arc – UNSW’s Student Association (with more than 330 student clubs and societies)
- Social activities such as the Bondi to Coogee coastal walk, Sydney city tours, or day trips to places like the Blue Mountains or Taronga Zoo
Leadership and professional skills
Future success is built on more than grades. UNSW College is your head start. Before you progress to UNSW Sydney, you'll gain essential leadership, teamwork, and communication skills through unique opportunities, ensuring you're fully prepared for university and your career.
You can:
- Join UNSW College Volunteers to support the community while developing professional skills
- Take part in free activities and excursions when volunteering
- Earn certificates, reference letters, prizes and social invitations
- Be considered for UNSW Sydney’s Ambassador Program
Teams to support you
Once you become a UNSW College student, there are teams of dedicated staff who are here to make your experience the best it can possibly be, whatever you need help with. Once you’ve enrolled with us, try one of the support channels below.
- The Admissions and Enrolment team: This team can answer your questions when you’re in the process of applying and enrolling in your UNSW College program (this is separate to the admissions process).
- The Student Services Team: Once you’re a UNSW College student, this team is here to answer all your general enquiries.
- Student Advisors: If you have some academic or personal issues that you need some help with, book an appointment with a student advisor through Moodle or reach out via email.
- The Academic Services Team via Student Services: This team is here to help you with exams, timetables, course documentation, Moodle and more.
- Student Progress Team: Reach out to this team for help understanding your results, managing your studies and progress, advice on future study options and setting academic goals (i.e. reaching desired GPA for degree entry).
If you’re a current student and you want to reach out to one of these teams or a future student interested in joining us - send an enquiry.
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Foundation Studies, Academic English and Pre-Masters Program
UNSW College delivers its Foundation Studies, Academic English, and Pre-Masters Program under CRICOS Provider Code 01020K; TEQSA Provider ID: PRV13020 (Institute of Higher Education).
Diplomas
UNSW College delivers its UNSW College Diplomas under CRICOS Provider Code 01020K; TEQSA Provider ID: PRV13020 (Institute of Higher Education). UNSW College delivers UNSW Diplomas on behalf of UNSW Sydney under CRICOS Provider Code 00098G; UNSW Sydney TEQSA Provider ID: PRV12055 (Australian University).
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